For a video session, you need a phone, tablet or computer with an internet connection, camera and microphone. Use an up-to-date browser and follow its instructions for allowing camera and microphone access. Headphones can make it easier to hear and reduce background sound.
Choose a place where you can talk without interruptions. Sign in ahead of your appointment and check your sound and video. If you have technical trouble, check your internet connection and browser permissions. Read the instructions for joining your appointment.